Empathy the game-changing skill in CX

Empathy the game-changing skill in CX

Empathy is a key differentiator in creating exceptional customer experiences in an increasingly tech-driven business world. By Liezel Jonkheid, director and founder of the Consumer Psychology Lab Labelled a ‘soft skill’, it’s a complex trait to develop that requires...
Quick fixes versus long-term gains

Quick fixes versus long-term gains

Businesses often lean toward short-term fixes to address immediate IT challenges, rather than enduring the temporary discomfort of committing to a long-term, future-focused strategy. Much like throwing more RAM at a speed problem, an immediate solution might not be...

Applications for Wind Industry Internship Programme (WIIP) 2025 open

The South African Wind Energy Association (SAWEA) has opened applications for the 2025 Wind Industry Internship Programme (WIIP). The initiative supports South Africa’s goal of achieving a low carbon economy and a climate-resilient society through creating quality...

Young Saffers lead with homegrown environmental tech solutions

Young South Africans who accepted the PachiPanda Challenge have shown that amongst all the dire predictions and reports regarding the climate crisis, by combining technology with passion for the environment, there is still hope for our climate future. Proving that...

Sophos to acquire Secureworks

Sophos has announced a definitive agreement for Sophos to acquire Secureworks in an all-cash transaction valued at about $859-million. Sophos is backed by software investment firm Thoma Bravo. Sophos’ experience in managed security services and end-to-end security...