Simplify customer interactions for happier, more loyal customers

Simplify customer interactions for happier, more loyal customers

Simplifying customer interactions can lead to happier, more loyal customers, writes Kelvin Brown, customer operations executive at, Telviva. There is more choice than ever before, meaning customers are not forced to endure a customer experience (CX) that is...

Drones see huge uptake in security industry

The integration of drone technology into security operations has changed the way we approach surveillance and threat detection, with these unmanned aerial vehicles (UAVs) offering unparalleled advantages and efficiencies. For instance, drones offer such benefits as...

Compliance logic key to effective data governance and cybersecurity

It is only in the past five years that digital has started to become more regulated, and with this has come a range of compliance legislation that businesses need to come to grips with. By Ryan Boyes, governance, risk and compliance Officer at Galix For many...

Watch out for these top cloud threats

October, is Cybersecurity Awareness Month, and organisations’ focus on protecting digital assets has never been more important. As innovative new cloud and generative AI solutions help advance today’s businesses, it’s also important to understand how these solutions...

How to promote mental health in the workplace

World Mental Health Day (10 October) brings the critical issue of mental well-being to the forefront, with this year’s theme being It is time to prioritise mental health in the workplace. “Organisations can no longer afford to overlook the mental health of their...

The financial impact of cybercrime

The financial strain on businesses is growing at an alarming rate, largely as a result of escalating cybercrimes. The financial implications of cyberattacks are becoming impossible to ignore. By John Mc Loughlin, CEO of J2 Software The increasing frequency and...