How to reduce organisational and employee stress

April 2023 is Stress Awareness Month. In the workplace, it is necessary to experience a certain level of what experts refer to as ‘positive stress’. This is a pressure that motivates us to complete tasks on time. Grit, for example, ‘a form of passion or perseverance’,...

Clickatell announces Chat Commerce Platform as a Service

Clickatell has launched a Chat Commerce Platform as a Service (CCPaaS) that empowers brands to capitalise on the opportunity of Chat Commerce, the emerging next wave of digital commerce. This ground-breaking platform enables businesses to seamlessly connect, interact...

Talent acquisition in the age or urgency

Our sense of urgency is rising. To keep up in a world of ChatGPT and groceries in under 60 minutes, we have to act fast. By Christelle Hargroves, founder and CEO of Avita Part of acting fast is hiring fast. But this isn’t that simple. When a company has a vacancy,...

Managing workflow, not people, is key to business success

Simply put, flow is the movement and delivery of customer value through a process. Not having a good grip on flow means that an organisation cannot sustainably deliver value to its customers. In short, bad workflow means a constant struggle to accomplish more and...

Moore’s Law turns to data centre power savings

In the past year, the focus on power consumption and running costs in data center infrastructure has reached unprecedented levels. Power efficiency has become a crucial factor that most customers prioritise when selecting new systems. By Craig Parker, head of hybrid...

Conversational AI helps to fight fraud while reducing customer friction

The risks of identity fraud remain as high as ever for consumers and banks alike. Global research from Experian shows that 58% of consumers have been a victim of online fraud or know someone who has been a victim, or both. By Brendan Van Staaden, managing executive of...