For CX excellence, balance humanity with technology

In a hyper-competitive business landscape, customers will opt for the business that gives them the best experience. Khosi Ncube, chief experience officer at Rentoza, unpacks the importance of CX for the modern consumer and shares her advice on how to make CX a...

Duxbury releases dedicated switches for AV environments

Duxbury Networking has announced the availability of the range of Netgear Pro AV switches that are specifically engineered for delivering audio/video (AV) services over IP infrastructure. “Delivering IP-based AV packets to multiple conference rooms, TV screens...

Virtual bookclub targets SA youth

The Fundza Literacy Trust has partnered with Zibuza.net and the Department of Arts, Culture and Sport to launch what it believes to be South Africa’s first, cost-free virtual book club, tailored specifically for South African youth. The virtual space aims to...
Adopting ITSM can deliver customer value

Adopting ITSM can deliver customer value

Virtually every business function inside an organisation requires technology to work effectively, writes Muggie van Staden, MD of Obsidian Systems. The digital ‘glue’ that binds all these once disparate systems is Enterprise Service Management (ESM) which...

Rand volatility influences forex for businesses, individuals

It’s no secret that the rand is incredibly volatile. Anyone who listens to the currency reports at the end of a news bulletin knows how big the swings (mostly in the wrong direction) any time there’s a major economic event at home and abroad. By Harry...

How technology will transform our workplaces

Since the launch of ChatGPT in late 2022, the world has been abuzz with talk about the generative AI revolution and what it means for almost every sphere of society. Its impact on the workplace – the way people relate to each other as employees, perform their...