CCM platforms can reshape customer experiences for banks and insurers

Take a moment and reflect on how your interactions with banks and insurance companies have changed over the past few years. By Sean Manley, national sales and account manager at GhostDraft For many years, we had become accustomed to hearing the phrases fourth...

AI revolution will also be a trust revolution

2023 has seen AI and automation begin to usher in a new economic era, revolutionising how businesses interact with customers. This coming wave of generative AI will be more revolutionary than any technology innovation that’s come before. Zuko Mdwaba, Salesforce...

Don’t be tempted by new trends too soon

The saying “The more things change, the more they stay the same” might apply to many things, but when it comes to technology solutions for business, this adage definitely does not apply. The world of digital technology, specifically the tools available for...

Addressing skills shortages in the supply chain industry

The logistics sector is undergoing monumental change, both from a technological and global standpoint. While the advent of artificial intelligence is set to prove a major disruptor, a new set of dynamics in terms of the world’s economy and environmental...