Jul 12, 2023
The reduction in load shedding of late has left South Africans unsure about how to feel, with emotions ranging from elation to mistrust and even anxiety. Eskom has attributed the drop to Stages 3 and 4 to citizens heeding the call to use electricity sparingly....
Jul 12, 2023
There has been a significant increase in call centres looking to move away from knowledge-based authentication (KBA) to multi-factor authentication (MFA) to boost security without compromising customer experience. The move comes on the back of a growing incidence of...
Jul 12, 2023
In today’s digital landscape, organisations face a constant barrage of cyber threats. Traditional perimeter-based security measures are no longer sufficient in safeguarding sensitive data and critical assets. As businesses continue to evolve and adopt...
Jul 12, 2023
While digitisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn’t automatically translate to good customer service. By Professor Yudhvir Seetharam: head of...
Jul 11, 2023
As economies around the globe embrace digital transformation, a massive cybersecurity skills gap has emerged. In fact, a report released late last year suggests that an additional 3,4-million people need to be trained in cybersecurity and then hired to have any hope...
Jul 11, 2023
The recent high-profile updates from two well-known retailers regarding the losses associated with challenging ERP implementations have starkly highlighted how South African businesses are squandering billions on large ERP projects. Liesel Grobbelaar, principal...
