Jan 27, 2023
When it comes to women and leadership, the paradox — and the data — are clear. By Linda Saunders, director: solution engineering at Salesforce South Africa Companies recruit men and women in near-equal numbers out of college. In fact, they’ve...
Jan 27, 2023
According to a June 2022 Spotlight report by the IDC, investments in technology to improve data integrity have positive impacts on a wide range of business metrics, with customer satisfaction topping the list of improvements at a significant 42%. By Gary Allemann, MD...
Jan 26, 2023
Behind every good business is a great bookkeeper. Dee Hock, the founder of VISA, said it best: “Making good judgments when one has complete data, facts, and knowledge is not leadership – it’s bookkeeping.” By Sandra Crous, MD of PaySpace But...
Jan 26, 2023
At least 95% of cloud security failures in the next three years will be the customer’s fault, according to Gartner. By Marilyn Moodley, country leader for South Africa and WECA (West, East, Central Africa) at SoftwareOne Unsurprisingly, the biggest threat to...
Jan 26, 2023
Once a major differentiator between companies, customer experience is now essentially a matter of survival. By Dori-Jo Bonner, digital engagement strategist atTilte Aside from the fact that almost 90% of organisations now claim to compete primarily on customer...
Jan 26, 2023
One of the most valuable contributions that data and data analytics have made to modern businesses is the ability that they offer to understand customers, engage meaningfully with them, and offer them the type of positive experience that keeps them coming back for...
