Drive scalable growth through exceptional customer experience

Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of...

WhatsApp for business opens CRM doors

By now it is widely accepted that a frictionless customer experience is crucial. By Rob Lith, chief commercial officer At Telviva Customers’ journeys with brands are vital, and no matter where you look or which insight report you read, customer experience (CX)...

Managed services cater for evolving business needs

Business needs are constantly changing, especially when it comes to IT. As companies progress on their digital transformation journeys, they may be faced with compatibility issues: how they understand and implement IT infrastructure can become incompatible with how...

Shift the business load during loadshedding

Loadshedding is inhibiting growth – an obvious conclusion, but one emphasised by a recent Investec analysis which found that the gross domestic product is showing limited growth at only 0,3%, and had a negative impact of 2,1% on quarterly GDP at the tail end of...

Disaster recovery and the cloud

Risk assessment, risk planning, and risk mitigation. And then the disaster happens. Whether it be unplanned, prolonged load-shedding or a ransomware hack that takes your business offline. This is when disaster recovery and business continuity kick in – in the...