Put people at the heart of end user service

Frictionless, convenient, consistent and fast. These are the keywords that define business-to-business (B2B) customer service and, according to PwC, are the route to ensuring that the organisation raises the bar and retains customer loyalty. It is echoed by McKinsey...

The who, why and what of data literacy

In today’s digital age, data literacy has become a crucial skill that individuals and organisations need to possess. But what is data literacy? Who needs it, and why is it essential? In this article, we will explore the 3 W’s of data literacy: who, why and...

Aerial fibre offers affordable, reliable Internet

We previously looked at how traditional large suburbs have ample servitude space that allows for conventional trenching, but this is not as easily available as network operators look to expand into more densely populated communities. By Shane Chorley, CEO of Frogfoot...

Inospace ventures into e-commerce logistics

last-mile logistics park owner and operator Inospace has launched a outsourced fulfilment warehouse facility to help small and medium-sized e-commerce businesses with warehousing and distribution needs. The company launched its first e-commerce fulfilment and...

Fibre trenching: short-term pain for long term gain for South Africa

In a digital era where activities such as remote working, eCommerce and online education have come to the fore, connectivity has become just as important as other utilities such as electricity – and fibre is crucial in ensuring that people can have access to the...

Upskilling, training need strategy, not a tick box approach

There is a serious skills gap in South Africa regarding IT talent, which is only growing as technology evolves. A lack of skilled resources can be a significant obstacle in achieving organisational objectives, and without sufficient IT skills, South Africa will fall...