Managing workflow, not people, is key to business success

Simply put, flow is the movement and delivery of customer value through a process. Not having a good grip on flow means that an organisation cannot sustainably deliver value to its customers. In short, bad workflow means a constant struggle to accomplish more and...

Moore’s Law turns to data centre power savings

In the past year, the focus on power consumption and running costs in data center infrastructure has reached unprecedented levels. Power efficiency has become a crucial factor that most customers prioritise when selecting new systems. By Craig Parker, head of hybrid...

Conversational AI helps to fight fraud while reducing customer friction

The risks of identity fraud remain as high as ever for consumers and banks alike. Global research from Experian shows that 58% of consumers have been a victim of online fraud or know someone who has been a victim, or both. By Brendan Van Staaden, managing executive of...

The future of OT is about an integrated approach

Operational technology (OT) cyber security, while currently lagging behind IT security and facing growing risk, is now positioned to leapfrog directly into an advanced level of cyber security maturity. This is according to Matthew Taljaard, systems engineer:...

Virtual agents help contact centres deal with unreachable customers

Ask the average South African how load-shedding is affecting businesses, they’ll probably mention mining and industry or small businesses (such as hairdressers and restaurants) that rely on a consistent flow of energy. But the impact of the power outages that have...