Putting people at the heart of process to manage the end user

Frictionless, convenient, consistent and fast. These are the keywords that define business-to-business (B2B) customer service and, according to PwC, are the route to ensuring that the organisation raises the bar and retains customer loyalty. It is echoed by McKinsey...
What the gamer of today and the future looks like

What the gamer of today and the future looks like

The stereotype we had about gamers is now in the past. Today a gamer can be a dynamic, social, successful person and they are proud to define themselves like that. By Chris Buchanan, client solutions director of Dell Technologies South Africa Same as videogames and...

Why fraud is regarded as a new language

Fraud has become an alarmingly common occurrence in the world today, with a significant portion of the news involving individuals, organisations and companies engaged in deceptive activities. Gareth Cremen, partner, and Nomcebo Ntuli, candidate legal Practitioner at...

Why cyber protection is vital for digital survival

In the wake of today’s highly interconnected digital landscape, African enterprises are increasingly battling a ballooning number of cyber threats that have enormous potential to cripple their day-to-day operations, expose sensitive data, and inflict irreparable...

How to prepare our children for the future

Our youth will be tomorrow’s leaders. This is something we frequently hear, but how are we preparing them? South Africa is a nation with many issues, and the ongoing problems that South African youth face today are extremely troubling. In this article, we speak...

How SMBs can navigate the risk landscape

There’s no doubt that digital technologies are a powerful enabler for small and medium businesses (SMBs). By Francois Potgieter, MD of Bi-me (Business Insurance Made Easy) Digital channels and tools have helped SMBs to reduce costs, reach new markets, become...