How much could freeware cost your organisation?

Have you ever downloaded a mobile app offering a “free” seven-day trial, only to discover an unexpected R60 charge on your statement the following month? Now imagine that same scenario playing out across your organisation’s entire IT estate –...

Preparedness is a competitive advantage in cybersecurity

In 2025, several prominent South African companies faced the all-too-common reality of a cyberattack. Some took days to respond, with their systems offline and reputations on the line. Others, though fewer in number, recovered quickly, communicated clearly, and...

AI can transform opportunities for women and youth

As we observe Women’s Month, it’s a critical time for corporate South Africa to reflect on our progress in diversity, equity and inclusion (DEI) and to strategically plan for a future where every individual can thrive. By Rowen Pillai, CEO of LeanTechnovations...

Payroll is still a career for humans

Does solving business problems with creative ideas motivate you? Are you inspired by deadlines and accurate results? Do you like working with people as much as numbers? These questions paint a specific picture for a specific role: people who manage payrolls. When most...

The BPO margin crisis no one wants to talk about

With the outsourcing space becoming increasingly cutthroat, BPOs find themselves trapped in a relentless race to the bottom. Aggressive pricing demands from clients and undercutting by low-cost competitors leave local operators with no choice but to sacrifice margins...

Smarter CX starts with a smarter knowledge base

AI is a powerful tool for customer experience solutions, and the results it can achieve relatively quickly are worth serious attention from any business interested in staying competitive. By Bruce von Maltitz, CEO of 1Stream The flipside to this is that the incredible...