Turn an e-commerce fling into a long-term relationship

Choices, choices. Just like most other purchases, consumers now have so much choice, be it online or a more conventional approach, and it’s easier than ever to click or ‘swipe’ brand promotions away. And in a digital age, if we want to still be in...

Confidence in data integrity subject of a disconnect

Findings underscore differing perceptions of the efficacy of data architectures, data management, and even the data itself, for fuelling confident decision-making. By Gary Allemann, MD of Master Data Management A new report, The Future of Data Architecture Study,...

OT the new feeding ground for cyber-attacks

Before the advent of Industrial Internet of Things (IIoT), operation technology (OT) was safeguarded against most cyberattacks. OT systems’ propriety nature, standards and hard-wired connectivity protected it against malicious attacks. By Johan Potgieter,...

Can we deliver effective CX in the era of remote work?

In the past few years, the world has undergone a significant change, as dealing with the challenges of the pandemic has led to a proliferation of remote and hybrid working models. More pertinently, these models are clearly here to stay, benefiting as they do both...

Omnichannel adoption is set to drive the new e-commerce experience

Market studies show that the recent Covid-19 pandemic served as a significant catalyst for ecommerce adoption among retail customers across the globe, with a vast majority of shoppers moving their spending online. By Mayen Warrie, key account executive at Infobip...

Why you need strong digital supply chain management

Digital transformation is crucial to the survival of any business today. And to truly capitalise on digital investments, organisations need to track the tools they are spending money on and understand how those tools are being used. This is known as digital supply...