Vodacom launches National Relay Service (NRS)

Vodacom has launched a real-time Specific Needs and National Relay Service (NRS), which expands its offerings for deaf, hearing- and speech-impaired customers. “For almost two decades, Vodacom has championed the communication needs of persons with disabilities...

Anglo American, Wits University to transform Planetarium

Anglo American and the University of the Witwatersrand (Wits) have launched a partnership to refurbish, expand, and digitalise the 62-year-old Johannesburg Planetarium into a modern, multidisciplinary research, training, and science education hub. The refurbishment of...

Leveraging AIOPs at the storage layer improves IT focus on business

The current environment is exceptionally challenging for businesses from an IT perspective. By Eric Herzog, chief marketing officer at Infinidat Some of the issues organisations must contend with include lack of time, the need for talent with critical skills, and...

Is your CX ready for the Black Friday test?

As a business owner, your ultimate aim is to increase revenue. You want to gain more customers. You also want those customers to return and give you repeat business. All of this is possible when the customer experience sits at the foundation of your operational...