Is your CX ready for the Black Friday test?

As a business owner, your ultimate aim is to increase revenue. You want to gain more customers. You also want those customers to return and give you repeat business. All of this is possible when the customer experience sits at the foundation of your operational...

Turn an e-commerce fling into a long-term relationship

Choices, choices. Just like most other purchases, consumers now have so much choice, be it online or a more conventional approach, and it’s easier than ever to click or ‘swipe’ brand promotions away. And in a digital age, if we want to still be in...

Confidence in data integrity subject of a disconnect

Findings underscore differing perceptions of the efficacy of data architectures, data management, and even the data itself, for fuelling confident decision-making. By Gary Allemann, MD of Master Data Management A new report, The Future of Data Architecture Study,...

OT the new feeding ground for cyber-attacks

Before the advent of Industrial Internet of Things (IIoT), operation technology (OT) was safeguarded against most cyberattacks. OT systems’ propriety nature, standards and hard-wired connectivity protected it against malicious attacks. By Johan Potgieter,...

Can we deliver effective CX in the era of remote work?

In the past few years, the world has undergone a significant change, as dealing with the challenges of the pandemic has led to a proliferation of remote and hybrid working models. More pertinently, these models are clearly here to stay, benefiting as they do both...