Omnichannel adoption is set to drive the new e-commerce experience

Market studies show that the recent Covid-19 pandemic served as a significant catalyst for ecommerce adoption among retail customers across the globe, with a vast majority of shoppers moving their spending online. By Mayen Warrie, key account executive at Infobip...

Why you need strong digital supply chain management

Digital transformation is crucial to the survival of any business today. And to truly capitalise on digital investments, organisations need to track the tools they are spending money on and understand how those tools are being used. This is known as digital supply...

A clear strategy can reduce your energy burden

A strategic focus on a well-defined energy strategy can fundamentally shift an organisation’s resilience in times of energy uncertainty and economic volatility. According to McKinsey, taking a proactive approach to energy costs can reduce their impact on the...

Quiet quitters are draining battle-weary businesses

Quiet quitting is a new phenomenon in the workplace that threatens to overwhelm already pressured business leaders. It refers to employees who are doing the very least they can get away with or are ‘disengaged’ from the job. Human resource capital experts...

Build credibility by meeting customers at their pain points

Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point. But it is still important to let each customer know how their specific problems are being solved. One of the...