Jun 2, 2022
Sometimes, despite the writing being on the wall, it takes a single straw to break a camel’s back. For all our best intentions, and well-meaning words, it is often easier to continue with the status quo. However, a perfect storm in South Africa has now well and truly...
Jun 2, 2022
The Reserve Bank recently announced a further interest rate hike of 50bp to 4,75%, its largest incremental hike since 2016. The increase will likely see a rise in the 66% of South African credit seekers already getting rejected. South Africans are battling with, not...
Jun 1, 2022
Even though customer experience and customer service are inextricably linked, some differences see them operating separately as well. By Leigh Whiting, experience design lead at Decision Inc The former entails the entire journey from initial discovery to after the...
Jun 1, 2022
Business process outsourcing (BPO) provider and customer experience partner, Merchants, has become South Africa’s first BPO to join the United Nations Global Compact, the world’s largest corporate sustainability initiative. “We are excited about this...
Jun 1, 2022
On 3 June 2022, SARS will publish a notice in the Government Gazette specifying the taxpayers that do not need to file income tax returns for the 2022 year of assessment, and the deadlines for taxpayers that have to file an income tax return. By Joon Chong, partner at...
Jun 1, 2022
If anyone understands the constrictions and damage late payments have on small and medium-sized businesses (SMEs) and corporates alike, it’s serial entrepreneur and TechZoo CEO Elan Lea. His latest five-year stretch in telecoms systems and debtors books has seen...
