Sep 27, 2022
As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing and factors such as our neutral English accent, the country is a...
Sep 27, 2022
The doctrine of common purpose is a well-known principle in criminal law. In essence, if two or more people, having a common purpose to commit a crime, act together in order to achieve that purpose, then the conduct of each of them in the execution of that purpose is...
Sep 26, 2022
September is Deaf Awareness Month. It’s a chance to raise awareness about the challenges that South Africa’s four million deaf and hard-of-hearing people continue to face. As a country, great strides have been made to foster a more deaf-inclusive society:...
Sep 26, 2022
Open source is by no means a new technology, but it has matured over the past 30 plus years and with the latest wave of digital transformation, its role has become increasingly prominent. By Sumit Kumar Sharma, enterprise architect and head of advisory services at...
Sep 26, 2022
It is a fact that Covid-related disruption to the workplace has given rise to a hybrid work model, a flexible arrangement whereby staff are allowed to work some of the time at home and some of the time at the office. But, as markets adjust to the post-Covid era, many...
Sep 26, 2022
Last year, Facebook Marketplace passed 1-billion global users. With this, it has become a giant in the consumer-to-consumer commerce space, allowing individual Facebook users to buy and sell seamlessly. Carey van Vlaanderen, CEO of ESET South Africa shares critical...
