Location central to customer intelligence

Knowing where your customers – or potential customers – live, work and shop is important. However, customer intelligence revolves around so much more than simply location. By Gary Allemann, MD of Master Data Management To truly understand a location and...

Insurers need to build an emotional relationship to keep customers

Traditionally, insurers don’t have the strongest track record when it comes to customer communication. Most people only interacted with their insurers when they were making a claim or looking to make adjustments to their policy. By Brent Haumann, MD of Striata...

Don’t rip your payroll out, augment it

It’s easy to assume that a legacy payroll platform isn’t capable of handling the demands of the modern workforce, particularly in the era of hybrid and gig working. Considering that 70% of executives recently interviewed by Deloitte said that they were...

Fibre powers the rapid move to App-based communication

Primarily driven by increased access to fibre-based high speed internet connectivity, there has been a growing shift by the providers of applications to enhance their products. By Shane Chorley, head of sales and marketing at Frogfoot Networks In addition to their...

Finding the business case for blockchain

The distributed ledger system behind blockchain, the technology used to secure cryptocurrencies, ensures that all transactions are validated and, importantly, that an immutable record is kept of these transactions. By Sumit Kumar Sharma, enterprise architect and head...