Apr 22, 2022
Digital customer service channels have evolved rapidly over the past two years, prompted by work from home and lockdown requirements. Part of this evolution has been the much stronger emergence of WhatsApp as a customer service channel. Ryan Falkenberg, co-CEO of...
Apr 22, 2022
In an ever-complex technology environment, artificial intelligence for IT operations (AIOps) is increasingly being used to enhance IT operations. By Lourens Sanders, solution architect at Infinidat Harnessing the power of deep machine learning, AIOps delivers the...
Apr 22, 2022
E-commerce companies and platforms in South Africa experienced a rise in activity and profits triggered by Covid-19 lockdowns and social distancing restrictions in early 2020, while retailers and other businesses that had not previously developed an online presence...
Apr 22, 2022
The human voice can become the organisation’s most valuable asset – understanding it, interpreting it and using it to transform communication, collaboration and business insights. As customers increasingly learn to vote with their feet in competitive...
Apr 22, 2022
Dimension Data is among the top 10 in the LinkedIn Top Companies 2022 findings, listed among industry leaders in the financial and ICT sector in South Africa. Although the company has been running this survey for the past six years, this year was the first time they...
Apr 21, 2022
Powerful international trends are changing the governance and remuneration landscape significantly. This is according to Dr Mark Bussin, exco member of the South African Reward Association (SARA), who says: “These trends are ushering in a profound shift in how...
