Apr 29, 2022
South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering warm, efficient customer service experiences via voice channels. Ryan...
Apr 29, 2022
The transformation of talent has begun, and organisations need to pay attention to the next generation of skilled individuals if they want to survive, writes Johann van Niekerk, CEO of Outsized. Talent is on the move, and it’s not from workplace to workplace,...
Apr 29, 2022
There’s a direct correlation between excellent customer service and business growth. We’ve seen in the last year how customer expectations can change rapidly, sparking a scramble for organisations to adjust their customer service offerings and CX strategy...
Apr 29, 2022
Software solutions for the service industry provide organisations with tools that deliver on their everyday needs. By Heman Kassan, chief commercial officer at Technodyn But more than that, growing customer expectations and increased competition mean businesses need...
Apr 28, 2022
Research by International Data Corporation (IDC) has revealed that 49% of CIOs across the Middle East, Turkey and Africa (MEA) believe that the cloud has the potential to play a significant role in driving innovation, creating new digital products, transforming...
Apr 28, 2022
The digital gold rush is here. As more people attempt to make money from cryptocurrencies, criminals and con artists aren’t far behind. Make sure you know how to recognise the biggest schemes that want to part you from your digital coins. By Carey van...
