Feb 3, 2022
Transformations are never easy, but a digital one presents even greater more challenges. Gilchrist Mushwana, director: advisory services at BDO and Jacques Jansen van Rensburg, associate director: advisory services at BDO, unpack these challenges in a bid to simplify...
Feb 3, 2022
The Independent Communications Authority of South Africa (ICASA) recently proclaimed regulations to enable businesses to port their non-geographic phone numbers (0800; 0860; 0861; 0862 and 087) away from Telkom and to any other telecommunications provider of their...
Feb 3, 2022
CRM has evolved immensely from being a customer register to a dynamic customer experience management system. It is no longer just a sales tool, it’s a pillar of the customer experience (CX) and an ecosystem that comprises the entire customer lifecycle. By Nick...
Feb 2, 2022
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
Feb 2, 2022
One of the fundamentals of a payroll office is paying employees on time irrespective of how good or bad your processes is in a business. While it might sound fairly straight forward to do, some companies still depend on paper trails and manual interventions, to...
Feb 2, 2022
Many financial institutions remain sceptical of hybrid work. Nedbank isn’t among them. The bank has gone all in on the new model, announcing that employees whose jobs do not require them to be in a branch office can work from home on a permanent basis if they choose....
