Sep 14, 2021
There are three words that should define how the contact centre approaches data and privacy in 2021 – ethical, compliant, and secure. According to McKinsey, companies need transparent guidelines and standards that define their use of data, ensuring that it...
Sep 14, 2021
Ensuring that your children are absolutely safe and protected online has become as critical as securing them in the real world. You would not drive without putting your child in a seatbelt. Or hand them a carving knife without showing them how to use it. So do not put...
Sep 14, 2021
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. By Richard Chambers, area vice-president: Africa and MED at Salesforce Redefined KPIs have become a fundamental part of a...
Sep 13, 2021
If data is the new gold or oil, how well are South African cities doing in using this precious resource to drive development and improve the delivery of services to citizens? By Percy Letwaba, head of sales for public sector: southern Africa at SAP Globally, local and...
Sep 13, 2021
The headwinds and economic strain of the past 18 months have left many businesses with little option but to evaluate costs. However, a recent PwC report states that while 52% of companies plan to curb or defer investments, only 9% will make those cuts in digital...
Sep 13, 2021
FTTx (fibre to the x) defines the use of a wide range of broadband network architecture options that are categorised based on where the fibre ends. Both locally and abroad, FTTx deployments have seen significant demand, driven by shifting business, education,...
