Mar 27, 2013
Workforce optimisation (WFO) helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, analyse to reveal insights, and drive actions that impact business results and the...
Mar 18, 2013
People can learn a surprising amount from animals, as Chester Liu, director of product sales enablement at QlikView, discovered recently on his first safari trip in South Africa. Consider for example the collaborative relationship between the zebra and giraffe, and...
Mar 18, 2013
Social media, expansion of the Internet and the ubiquity of computers has allowed companies to capture vast sets of data about their customers. Managed correctly, this data can allow companies to refine their marketing efforts and offer a greater degree of...
Mar 14, 2013
A majority of employees have yet to use BI in organisations that have implemented it and the adoption rate or percentage of people who use it has changed little since as far back as 2007. In the past two years BI vendors have also gone to some trouble to increase...
Mar 11, 2013
According to the IDC, the big data market, globally, is expected to grow at a rate of almost 32% until it reaches $23,8-billion in 2016. Identified by Gartner as a trend, there is no doubt that big data is a growing influence in Africa’s ICT landscape and widely...
Mar 1, 2013
A recent discussion linking data quality decision making to the availability heuristic – a mental shortcut that occurs when people make judgments about the probability of events in the world by the ease with which examples come to mind – shows how data quality...
