Feb 12, 2013
For a number of years now, the cloud has been the buzzword in the contact centre industry. Research suggests that a large number of local companies are starting to shift their operations into this virtual environment, citing cost saving and increased operational...
Jan 31, 2013
The financial downturn has forced companies to reassess their operations and examine where efficiencies can be made without reducing productivity. The advent of cloud computing has been seen by many to offer the answer for reducing IT costs and associated outlay, says...
Jan 24, 2013
A depressed economic climate, coupled with the ever-present challenges of shrinking IT budgets, reduced spend and lower margins, are issues which have plagued the channel for many years, says Alain Schram, chief operating officer at Kathea. More recently the...
