Apr 16, 2013
Gartner has said that there will be a 17% compound growth over the next five years for contact centre adoption of hosted call centre solutions, and they expect that by the end of this year, 75% of global call centres will be leveraging hosted call centre solutions. ...
Apr 3, 2013
“When approaching the subject of the cloud, there is a choice between being strongly positive or enthusiastic. The wave in favour of the cloud is so strong that views which attempt to even mildly address the need or even the relevance of the cloud could make you look...
Apr 2, 2013
Cloud computing offers significant benefits to enterprises, and many are starting to factor it into their long-term planning. First, however, they need to understand the pros and cons of cloud – and how to make the move. “Cloud offers enterprises the benefits of...
Mar 28, 2013
One of the many areas where services are beginning to move towards the cloud is in the database, as cloud providers, either public or private, can remove many of the time consuming tasks around installing, configuring and provisioning the database. These roles are...
Mar 27, 2013
When asking call centre managers how they go about choosing the technology that supports their business, the answers are invariably the same. They are approached by vendors who sell solutions, or perhaps they turn to analysts’ opinion. And sometimes, they rely on...
Mar 22, 2013
While cloud computing has been touted as the next-generation architecture for enterprises, some channel players perceive it as a threat, cutting them out the channel supply chain and eroding their traditional product and value-added service margins, says Anamika...
