Apr 2, 2013
Cloud computing offers significant benefits to enterprises, and many are starting to factor it into their long-term planning. First, however, they need to understand the pros and cons of cloud – and how to make the move. “Cloud offers enterprises the benefits of...
Mar 28, 2013
One of the many areas where services are beginning to move towards the cloud is in the database, as cloud providers, either public or private, can remove many of the time consuming tasks around installing, configuring and provisioning the database. These roles are...
Mar 27, 2013
When asking call centre managers how they go about choosing the technology that supports their business, the answers are invariably the same. They are approached by vendors who sell solutions, or perhaps they turn to analysts’ opinion. And sometimes, they rely on...
Mar 22, 2013
While cloud computing has been touted as the next-generation architecture for enterprises, some channel players perceive it as a threat, cutting them out the channel supply chain and eroding their traditional product and value-added service margins, says Anamika...
Mar 13, 2013
In Africa, an emerging information technology industry is betting its future on serving customers and businesses through cloud based applications, says Christo Briedenhann, country manager of Riverbed Technology, Africa. At the same time, governments and...
Feb 12, 2013
For a number of years now, the cloud has been the buzzword in the contact centre industry. Research suggests that a large number of local companies are starting to shift their operations into this virtual environment, citing cost saving and increased operational...
