Dec 8, 2022
Before Covid-19 came along, work was a place. Today, work is an activity, and loosening the physical shackles of having employees sit at desks in specific locations may help unleash a new wave of prosperity and employment for South Africa and the entire continent. By...
Dec 1, 2022
When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that they’d have a positive impact on company finances. Not only would they provide...
Nov 14, 2022
A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. By Ryan Falkenberg, co-CEO of Clevva Many have tried, and failed to build a chatbot capable of doing anything more than...
Sep 29, 2022
There’s a war underway in the communications sphere. There are at least three sides: pro phone calls; pro voice notes; and pro “anything that doesn’t involve voice”. Some people are fine with voice calls but hate voice notes. For others...
Sep 27, 2022
As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to South Africa’s contact centre experience, competitive pricing and factors such as our neutral English accent, the country is a...
Sep 16, 2022
Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. By Ryan Falkenberg, co-CEO of Clevva To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatever query or...
