Apr 13, 2023
From improved team efficiency to greater sales success, an integrated telephony system can help boost your company’s success. However, choosing the right partner to oversee the integration process is essential to avoid frustrations and to ensure that...
Apr 6, 2023
The launch of ChatGPT late in 2022, and the tremendous interest it provoked, inaugurated what one will one day see as the Age of Artificial Intelligence (AI). AI will make it easier to generate outputs in virtually every industry, creating a challenge for reward...
Mar 28, 2023
According to Gartner’ s IT automation trends for 2022 ,40% of all enterprise workloads will be deployed in cloud infrastructure and platform services, up from 20% in 2020. By Johan Potgieter, cluster industrial software lead at Schneider Electric Moreover, notes...
Mar 28, 2023
The past few years have seen a growth in the adoption of digital customer engagement channels by organisations, as digital engagement provides them with valuable data on customer behaviour, which enables them to optimise their marketing strategies and product...
Mar 16, 2023
As companies navigate challenging market conditions and respond to rising interest rates and costs of doing business, the role data can play in driving strategic decisions is more important than ever. Yet having data doesn’t automatically ensure that businesses...
Mar 10, 2023
Everyone hates bad customer service, but it’s amazing how many companies continue to get it wrong. Why do companies keep failing to meet customer expectations, even while putting so much effort into getting it right? Nadine Martin, head of business operations at...
