Jul 31, 2024
Like every industry, the short-term insurance industry has undergone significant tech transformation over the past decade. This change is largely driven by technological advancements, which have redefined and enhanced customer experiences, streamlined operations, and...
Jul 30, 2024
Generative AI has recently taken centre stage as a transformative tool for businesses, particularly in customer service. Often, discussions around AI in this space focus on overcoming customer service challenges. However, instead of using AI to keep customers at...
Jul 9, 2024
Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally. Despite numerous apps promising to replace email over the years, that number is set to keep growing, reaching 392,5-billion by 2026. That’s because, for all...
Jul 4, 2024
For years, companies have been promoting the importance of customer experience (CX) in improving their performance. By Richard Firth, CEO of MIP Holdings These days, entire departments are devoted to CX management, with many having evolved into digital experience...
Jun 24, 2024
Complaints are an inevitable aspect of running a business. Handling these customer grievances effectively is crucial, not only for maintaining a good relationship with the complaining customer but also for safeguarding your business’s reputation –...
Jun 18, 2024
The business communication landscape is undergoing a significant transformation, driven by the emergence of Rich Communication Services (RCS), a communication protocol aimed at replacing SMS messaging. By Olatayo Ladipo-Ajai, country manager at Infobip Nigeria Unlike...
