Dec 22, 2025
Rather than simply chase shiny new features, companies that provide CX solutions should turn to customer feedback to drive roadmaps, enhance human-machine collaboration, and simplify governance in the age of AI and increased privacy regulation. By Antony Russell,...
Dec 15, 2025
Leadership is often equated with authority and volume. By Leonie Stanley, operations director at Euphoria Telecom Early in my career, I thought being the loudest voice in the room created the greatest influence. Experience has taught me otherwise. Real impact comes...
Dec 1, 2025
Every small business owner wants happy, satisfied customers. By Liezel Jonkheid, director and founder of the Consumer Psychology Lab But are those customers coming back? Loyalty is not only the holy grail of a sustainable business, it’s also harder to achieve than...
Nov 28, 2025
Success in today’s financial services sector is built on delivering a perfect customer experience (CX) – and the modern customer demands seamless, instant, and personalised financial services, from an organisation that operates at peak efficiency and delivers robust...
Nov 19, 2025
The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation in an effort to provide immediate service. By Kate Shead, HR...
Oct 22, 2025
The other day, I was trying to resolve a simple billing issue with an online subscription service, writes Warren Hawkins, MD of Euphoria Telecom. You know the kind of thing, the charge on the invoice didn’t match what I’d been billed the previous month, even though...
