Achieve a clean audit with supplier vetting

Is a clean audit possible for organisations at a time when corruption, fraud, dishonesty and non-compliance in procurement threaten to undermine the very foundations of an honest company? With so many risk areas to consider, it can be extremely challenging to keep...

How SME connectivity links to customer retention

Did you know that you could lose business because of connectivity issues that aren’t even your fault? By Louis Fourie, CEO of Pansmart When you look at the connectivity options over time, you will see a clear wave forming. This knowledge can be used by end users...

Timing is everything when it comes to marketing

When it comes to business, timing is everything. However, this is a factor that is often overlooked by many companies, especially those with small teams and even smaller budgets, says Louise Robinson, MD of CG Consulting. “Companies getting ready to start a...

Sales teams, beware the Easter break

Every year, the Easter break takes South African businesses by surprise. They know it’s coming, but somehow always end up running out of time to make their targets and build their pipelines. This is the word from Louise Robinson, MD of CG Consulting, who says:...

Fidelity ADT embraces geospatial intelligence

Fidelity ADT has partnered with mapIT (previously TomTom South Africa) for the provision of geospatially enriched on-board devices for its fleet of close to 1 000 reaction service vehicles. The technology will improve customer service and mitigate safety risks to...

Move over CX: today, it’s all about EX

At the beginning of the year 2019, Forbes magazine proclaimed 2018 as ‘The Year of the Employee’, with concepts such as employee experience and employee value proposition starting to supersede conversations around customer experience and...