Mar 27, 2019
At the beginning of the year 2019, Forbes magazine proclaimed 2018 as ‘The Year of the Employee’, with concepts such as employee experience and employee value proposition starting to supersede conversations around customer experience and...
Feb 7, 2019
In a world of increasing connectivity and digitisation, our interactions with devices and services demand highly secure identity authentication for access – and yet signing in with usernames and passwords has never been more disruptive or difficult. By Sherry...
Jan 24, 2019
Doing business in Africa presents multiple opportunities and challenges. To achieve business excellence on the continent, it is essential that we understand consumers in Africa and their changing needs. By Sarina de Beer, director: client experience at Ask Afrika For...
Jan 16, 2019
Migrating to the cloud is no longer the complex process it once was. Thanks to the evolution of technology, moving from an on-premise environment can be done much more efficiently than before. Even attitudes towards this strategic shift have changed. By Karl Reed,...
Jan 10, 2019
It takes months to find a customer and only seconds to lose one, or so the saying goes. These days, however, it might be more like milliseconds. By Shawn Sipman, Oracle customer experience strategy lead Africa Thanks to on-demand information and services available...
Jan 9, 2019
Effective service delivery should go beyond customer expectations. Increasingly, with available technology and information sharing, customers expect organisations to deliver service when it is convenient to them, on platforms that are easy to use, and on any device of...
