Jun 5, 2025
As South Africa’s digital commerce landscape continues to evolve at a rapid pace, businesses are facing mounting pressure to reconsider and adapt their customer engagement strategies to ensure that they remain relevant in an ever more competitive marketplace. By Dean...
Mar 7, 2025
The consumer packaged goods (CPG) industry is undergoing a remarkable transformation, marked by unprecedented growth across sales channels and a shift in the dynamics between manufacturers and consumers. By Setjhaba Molloyi, MD, and Lauren Samaai, senior manager in...
Feb 7, 2025
In 2025, South Africa finds itself at the crossroads of a digital revolution, writes Gabriel Swanepoel, country manager of Mastercard Southern Africa. Rapid advancements in technology and shifting consumer expectations are creating opportunities to reshape the...
Jan 27, 2025
Customer engagement across multiple touchpoints is emerging as one of the most important ways that retailers can differentiate themselves from their competition. Those that offer a seamless omnichannel experience will be able to grow wallet-share, build customer...
Jan 10, 2025
Many e-commerce platforms experience elevated levels of cart abandonment because they fail to consider the perspective of the buyer. In much the same way that software can be far removed from the actual needs of the end user, so disconnects occur between online...
Dec 24, 2024
A South African Reserve Bank study has highlighted several key reasons why the country’s consumers remain wary of digital payment methods. The SARB’s September Payments Study Report found that of the more than 7 000 South Africans surveyed across two surveys,...
