Customers want last-mile delivery transparency

Consumers wanted real-time visibility on their online orders even before the pandemic turned the world upside down and propelled ecommerce to unprecedented heights. The results of a survey published by YouGov and cloud applications provider Infor in May 2020 found...

The 24/7 Black Friday: manage the extended shopping season

The evolution of 24/7 Black Friday specials from a single-day shopping event to a month-long retail phenomenon reflects changing consumer behaviours and strategic adaptations by retailers and logistics companies. This transformation is particularly evident in South...
Prioritise customer security for Black Friday, festive sales

Prioritise customer security for Black Friday, festive sales

As online businesses gear up for Black Friday and the festive season, this is the time to prioritise security – and make sure customers know exactly what measures you’ve put in place, writes Caesar Tonkin, MD of Armata Cyber Security. Consumers are prioritising the...

Regulators crack down on employee messaging

It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer. By Clare-Alice Vertue, partner, Karl Blom, partner, Siya Ngcamu, senior...

Costly last-mile delivery challenges e-commerce

Last-mile delivery is one of the costliest areas of the supply chain. The combination of multiple delivery routes, packing and packaging, and dispatch waiting times saddles ecommerce businesses with prices that, on average, range from R90 to R900 per package....