Payments are costing online businesses more than they think

Payments are costing online businesses more than they think

As Africa’s digital payments market grows, ecommerce businesses need to treat checkout as part of the customer experience, not just the final step in a sale Jonatan Allbäck, CEO and co-founder of NjiaPay Nobody builds an online store hoping customers will give up at...

SA businesses must become ‘unmissable’ to AI

It has happened before. Physical commerce brought products closer to consumers through stores, malls and distribution networks, making access easier and more immediate. By Adheesh Ori, customer and growth lead for consumer goods and services: retail and automotive at...

Online retailers confuse compliance with cybersecurity

For e-commerce enterprises in a booming, R130-billion and counting industry, it is tempting to view payments compliance as the finish line, a signal that a business is secure. But in practice, compliance is just the starting point. There are many who don’t realise...

Infobip completes RCS implementation for Bob Group

Infobip has completed what it believes to be South Africa’s first live Rich Communication Services (RCS) implementation, for Bob Group’s Ship Logic platform. The partnership aims to allow for richer, more secure, and cost-efficient interactions between merchants,...

Customers win as e-commerce drives supply chain digitisation

The stellar growth of e-commerce in recent years has revolutionised global trade flows, driving fundamental shifts in supply chains, consumer behaviour, and business models. By Gys Wilson, head of product: guarantees and trade at FNB South Africa This evolution offers...