SA’s e-commerce boom hides a profit crisis

SA’s e-commerce boom hides a profit crisis

South Africa’s e-commerce sector is booming. The market is on track to surpass R130-billion in turnover this year. Local online sales are growing at roughly 20% and the sector handles over 100-million shipments annually. According to World Wide Worx, online shopping...
Payments are costing online businesses more than they think

Payments are costing online businesses more than they think

As Africa’s digital payments market grows, ecommerce businesses need to treat checkout as part of the customer experience, not just the final step in a sale Jonatan Allbäck, CEO and co-founder of NjiaPay Nobody builds an online store hoping customers will give up at...

SA businesses must become ‘unmissable’ to AI

It has happened before. Physical commerce brought products closer to consumers through stores, malls and distribution networks, making access easier and more immediate. By Adheesh Ori, customer and growth lead for consumer goods and services: retail and automotive at...

Online retailers confuse compliance with cybersecurity

For e-commerce enterprises in a booming, R130-billion and counting industry, it is tempting to view payments compliance as the finish line, a signal that a business is secure. But in practice, compliance is just the starting point. There are many who don’t realise...

Infobip completes RCS implementation for Bob Group

Infobip has completed what it believes to be South Africa’s first live Rich Communication Services (RCS) implementation, for Bob Group’s Ship Logic platform. The partnership aims to allow for richer, more secure, and cost-efficient interactions between merchants,...