Consumers enforce their rights against online retailers

A sharp increase in consumer complaints about online shopping in 2020-21 reflects many retailers’ inability to cope with the surge in demand during the Covid-19 pandemic, write Wendy Tembedza, partner, and Qaasim Ganey, candidate attorney from Webber Wentzel....

Chatbots could revolutionise retail and e-commerce

Considering that the retail industry is so competitive, a retailer’s (in)ability to automate is often an indicator of their success or failure. By James Bayhack, sub-Saharan Africa director at CM.com And, even though retailers realise the importance of providing...

On-demand economy booms

There’s no doubt that Covid-19 expedited the rise in e-commerce and lead to the now-near institution of the home economy. By Antonio Bruni, CEO and founder of Picup And, while the pandemic comes under control with an almost complete relaxation of restrictions,...