A hybrid approach can balance AI’s costs, risks and rewards for SMEs

Generative artificial intelligence (GenAI) is among the fastest-adopted technologies in business history. Research from Google and Ipsos found that 70% of online adults in South Africa have used an AI chatbot, and three-quarters said AI is useful in the workplace. By...

Can SMEs afford AI?

For large enterprises, artificial intelligence is rapidly becoming a serious business investment. For smaller businesses, the question is rather more uncomfortable: can they afford to participate? By Kuben Ramsamy, head of sales at HPIFS Africa AI is moving from an...

AI adoption should start with the work, not the tool

Across Africa, there is no shortage of AI pilots. PwC’s 2026 research found that 82% of organisations are running them, while 64% of workers are already using AI. However, few organisations have managed to scale that activity across the enterprise, writes Dillon Gray,...

The case for friction in the age of automation

Businesses have always focused on removing friction from their processes, with faster approvals, quicker responses and more automated decisions being key markers of efficiency. By Professor Yudhvir Seetharam, chief analytics officer at FNB Commercial More recently, AI...

VAT modernisation the next test of SA’s digital readiness

For many South African businesses, VAT still feels like a deadline-driven administrative cycle: collect invoices, reconcile the numbers, submit the return and wait to see whether SARS has questions. By Yolandi Esterhuizen, director of global compliance: product...