Understand business benefits to overcome automation challenges

Peter Clarke, CEO of LanDynamix, says that while automation offers significant benefits, companies will also encounter challenges that need to be worked through. “One of the key principles to bear in mind is that each challenge must be looked at in the context...

Start automation with low-hanging fruit

The automation journey should begin by identifying the mundane, repetitive processes that are essential to a business but that consume valuable staff time. “Every business has them: dull, repetitive tasks that need to be done but that can be soul-destroying and...

People, not technology, deliver digital transformation reality

Digital transformation has become an operational necessity. It is the roadmap to process, the journey to digitalisation success and the GPS coordinates the organisation needs to shift gears into the future. It is the step taken by public and private sector to invest...

Robotics in the SA context

In South Africa, manufacturers experience significant challenges. From the stuttering economy to the lack of skills development, there are obstacles that prevent industries from pushing forward into a new era of automation and robotic solutions. Due to the effects of...

Keep IT costs down with managed data services

The arrival of Covid-19 and its impact on the economy threatens to undo the careful technology investments made by businesses. By Hemant Harie, MD of Gabsten Technologies Over the past decade, digital-centric and data-driven business environments have been gaining...

Tips for building better chatbots

Want your chatbot design to deliver genuine customer engagement? Build it properly, writes Matt Grobler, pre-sales engineer at Inovo. Chatbots don’t work. Well, not unless they’ve been integrated intelligently and strategically to create a seamless...