Nov 7, 2016
The term gamification is the industry’s latest buzzword. Used extensively as a marketing term, it has become part of the IT lexicon. These days, gamification is being used to persuade customers to buy more, improve service levels in call centres, and even...
Nov 4, 2016
Professor Bart Smit, associate professor at Unisa’s Graduate School of Business Leadership (SBL), questions whether markets and production are really as global as we like to think. The widely accepted definition of globalisation has to do with the process of...
Nov 4, 2016
A technological revolution of unsurpassed dimensions, digital transformation is taking place at breakneck speed and is radically changing the face of client interactions. Client expectations are escalating rapidly and moving in new and different directions. This is...
Oct 6, 2016
With South African business facing ongoing challenges posed by the drought, dwindling levels of consumer spending, reducing margins and the risk of a ratings downgrade, there has never been more demand for ‘corporate entrepreneurs’ – particularly in...
Oct 3, 2016
The accelerating pace of digital transformation is forcing us to question who we are and what we do – as individuals, as companies, and as a country, writes Mpumi Nhlapo, head of solutions and demand delivery at T-Systems South Africa. This revolutionary shift...
Sep 29, 2016
Little has improved in change management practices since 2013 when a Gallup report announced that 70% of change initiatives fail. Yet, change management is more critical than ever as business models are subjected to constant disruption. According to Basetsana Magano,...
