Availability critical to profitability over Black Friday, Cyber Monday

The increasing popularity of Black Friday and Cyber Monday in South Africa is seeing retailers gearing up for what is expected to be a bumper sales weekend. However the influx of visitors to e-tailers places websites under increased pressure, making availability a key...

The real IoT situation revealed at last

Researched in late 2016 with ongoing updates, the new IDTechEx report on the Internet of Things (IoT), Internet of Things (IoT) 2017-2027, is intended to assist investors, participants and intending participants and users. Dr Peter Harrop, chairman of IDTechEx,...

IoT isn’t only for big businesses

The Internet of Things (IoT0 is not only for big businesses – it will also create a wealth of opportunities for smaller enterprises to transform their business processes, drive efficiency and become more productive. Those that seize the initiative can get a...

Five factors behind digital transformation success

Digital transformation is having a huge impact on every aspect of the way we work, live and learn. Big data, social, cloud computing and developments in mobile technology have already drastically altered the landscape of business, education, entertainment and...

Gamification the future of service delivery

The term gamification is the industry’s latest buzzword. Used extensively as a marketing term, it has become part of the IT lexicon. These days, gamification is being used to persuade customers to buy more, improve service levels in call centres, and even...

Unpacking globalisation myths: are we in a ‘borderless world’?

Professor Bart Smit, associate professor at Unisa’s Graduate School of Business Leadership (SBL), questions whether markets and production are really as global as we like to think. The widely accepted definition of globalisation has to do with the process of...