AI inference yields value for Africa’s businesses

Every second, millions of AI models across the world are processing loan applications, detecting fraudulent transactions, and diagnosing medical conditions generating billions in business value. Yet most organisations are still struggling to bridge the gap between AI...
Warehouse leaders uncertain how to start with automation

Warehouse leaders uncertain how to start with automation

Zebra Technologies has found that 82% of warehouse decision-makers in Europe agree that increased use of technology and automation boosts frontline productivity, but almost six in 10 (57%) don’t know where to start automating in the warehouse. The findings appear in...

Smart bots and ‘press 0 for an agent’ are finally equals

The world of customer experience (CX) is going through a big transformation driven by the remarkable advancements in Artificial Intelligence. For businesses the excitement is real, and for consumers in South Africa, customer support can become brilliant experiences in...

Why only a few are winning at Gen AI – and how SA can catch up

Enterprise reinvention has become a global business imperative – and artificial intelligence is its driving force. Generative AI (gen AI), in particular, is fast moving from pilot projects to large-scale enterprise deployments. But while the buzz around the technology...

The irreplaceable role of human strategy in legal practice

Artificial intelligence (AI) tools are rapidly transforming legal workflows – from accelerating research to streamlining contract analysis and enhancing e-discovery. But, while these tools offer speed and pattern recognition, legal professionals caution that they...
Quantum computing a double-edged sword for the digital age

Quantum computing a double-edged sword for the digital age

Quantum computing is poised to redefine the boundaries of data security, offering groundbreaking solutions while threatening modern encryption’s foundations. By Amritesh Anand, vice-president and MD: technology services group at In2IT Technologies. For third-party IT...