The peaks and pitfalls of performance management systems

Performance management is crucial to anyone who wants their business and its employees to thrive. Unfortunately, it is often seen as a ‘tick-box’ HR exercise that becomes dreaded. Professional performance coach Alvin Govender teaches us the value of a system that...

How to keep the workplace inclusive for menopausal women

Globally, the workforce is seeing its fastest demographic growth among women who are of menopausal age. By 2030, it is projected that over one billion women worldwide will be perimenopausal or postmenopausal, with nearly 50-million women reaching menopause each year....

Counting the cost of workplace bullying

Bullying in the workplace is a reality that many employees face but few talk about openly, and this is a huge problem. By Anja van Beek, talent strategist, leadership & HR expert and executive coach Imagine a manager who consistently withholds information that is...

Insights from non-desk employees in the changing work environment

While debates about the future of office-based, remote and hybrid work models continue, frontline workers have long been navigating the challenges of dispersed, non-office environments. Although the challenges facing office-based and frontline workers differ, there...
Together, agents and humans can drive customer success

Together, agents and humans can drive customer success

AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance employee performance, and improve customer relationships. By Linda Saunders, director: solutions engineering Africa at Salesforce We are...

How to promote mental health in the workplace

World Mental Health Day (10 October) brings the critical issue of mental well-being to the forefront, with this year’s theme being It is time to prioritise mental health in the workplace. “Organisations can no longer afford to overlook the mental health of their...