Mar 9, 2026
The South African messaging landscape is evolving as customers expect richer, more personalised conversations across channels, despite very different levels of connectivity and data access. Digitally mature customer segments are embracing AI and rich apps, while less...
Sep 1, 2025
Infobip has expanded its integration with Microsoft Azure Communication Services, enabling its advanced SMS interface to connect businesses with customers in more than 100 additional countries. As enterprises face increasing complexity in customer engagement, SMS...
Nov 27, 2024
As the digital era accelerates, organisations increasingly demand communication solutions that are seamless, reliable, and adaptable. Unified communications (UC) platforms offer a way to streamline operations, boost collaboration, and enable real-time data flow. By:...
Apr 30, 2024
Unified communications and collaboration (UC&C) vendor and service provider Telviva has bundled its popular add-ons, as well as cucial CRM integration, into a single Telviva One Premium subscription. Telviva’s chief commercial officer Rob Lith says that, in...
Apr 29, 2024
Zoom and Avaya have announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya has selected Zoom Workplace – Zoom’s AI-powered collaboration platform that will include...
Oct 30, 2023
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as...
