Information Regulator invites public comments on new POPIA regulations
New amended draft regulations on POPIA have been published for comment, covering various steps that people can take in exercising their rights under POPIA and how businesses can request consent for direct marketing purposes. By Peter Grealy, Karl Blom and Nozipho...
Use technology to become POPI compliant
As businesses digitally transform, how they handle and analyse data is under intense scrutiny. Consumers today are more aware and concerned than ever before, and rightly so, with the way their personal data is collected, how it is handled and how it will be used. By...
Compliance as a Service a solution to overwhelming PoPIA requirements
The Protection of Personal Information Act (PoPIA) sent many businesses scrambling as it was supposed to come into effect in July, and inboxes were therefore flooded with opt-in or unsubscribe options 'for compliance purposes'. By Iniel Dreyer, MD at Data Management...
Data privacy requires a multi-pronged data protection approach
The introduction of the Protection of Personal Information Act (PoPIA) has put the spotlight on data security for many organisations, which has prompted many CIOs and chief information security officers (CISOs) to invest in data encryption. By Gary Allemann, MD of...
ICASA market inquiry into signal distribution services
The Independent Communications Authority of South Africa (ICASA) has published notice of its intention to conduct an inquiry into competition in signal distribution services and is inviting questions from the public on clarity by 4 October 2021. Peter Grealy, Nozipho...
Data privacy and the contact centre
There are three words that should define how the contact centre approaches data and privacy in 2021 - ethical, compliant, and secure. According to McKinsey, companies need transparent guidelines and standards that define their use of data, ensuring that it remains...
Providing customer support in an age of POPI
When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. By Menwil...
There’s light at the end of the sales tunnel
The sales world was complicated before Covid-19 was even on the global stage. Now it's even more so with several communication laws and enforced data governance adding ever more layers of complexity to the sales function. The pressure to perform has never been...
How will POPIA impact SA’s payments landscape?
The Protection of Personal Information Act, 2013 (POPIA) came into full effect from 1 July 2021. The Act is the comprehensive data protection legislation that obliges organisations to lawfully process the personal information of data subjects (both natural and...
SA well-positioned to sell BPO globally
With Covid-19 proving that work can be done from home, in another city, or anywhere, South Africa's business process outsourcing (BPO) industry has emerged as a force to be reckoned with for international clients. By Stephen Joannides, MD: Accenture operations and...
Balance customer experience with data compliance
Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing businesses today. Aspects such as managing customer consent and conforming to...
Data generated from smart buildings must be POPIA compliant
The Covid-19 pandemic has irrevocably changed the way buildings are being designed, constructed and managed. Architects and building owners are turning to technology to deliver an enhanced user experience as occupants increasingly demand buildings that are not only...