FNB rolls out WhatsApp and NAVi channels
FNB is phasing in two new customer engagement platforms: NAVi, a fully integrated conversational virtual assistant on the FNB App; and WhatsApp, a streamlined digital channel tailored to meet evolving customer needs. FNB Nav CEO Johan Maree says: “We have always been...
The overlooked risks of everyday connectivity
That free WiFi you’re using could end up costing you a lot more money than your hotspot data if it has been compromised, writes Richard Frost, head of technology solutions and consulting at Armata Cyber Security. Connectivity has become as much a part of society and...
Satellite-to-device: Exciting advances, but still years from everyday use
The words ‘satellite phone’ used to bring to mind the image of a mountain climber, a scientist in an Arctic research station, or a sailor using a brick-sized handset to communicate from the edges of the world where there are no mobile or fixed-line networks. But...
Gaming helps to change how youngsters think about alcohol
When more than 5-million young South Africans logged into Roblox and found a world built around their choices, not their vices, something remarkable happened. Alcohol harm-reduction became a story they wanted to take part in. That’s the power of AWARE.org’s “Makers of...
New data challenges lender assumptions about young consumers
South Africa’s younger credit-eligible consumers present significant growth opportunities for lenders if they can overcome persistent market assumptions that currently shape risk appetite and acquisition strategies. These assumptions include that younger consumers do...
Online security must top your shopping list this Black Friday
According to data from just three banks, South Africans spent a staggering R30-billion on Black Friday in 2024. And now, with 2025’s sales fast approaching, millions will again click for bargains. But fraudsters know that Black Friday isn’t just about discounted...
Hisense SA opens premium brand store
Hisense SA is opening its first premium brand store in South Africa this November for Black Friday, at Canal Walk Shopping Centre in Century City, Cape Town. From 1 November, shoppers will get to enjoy exclusive in-store promotions, interactive product demonstrations,...
FNB partners with Reunyte to retrieve unclaimed benefits
First National Bank (FNB) is partnering with Reunyte previously known as Robin Hood Unclaimed Benefits, an unclaimed benefits-tracing fintech company. This platform, which is now available to all FNB customers and RMB Private bank clients, is designed to address...
Smart ways to cut mobile data usage and stretch your budget
Mobile data prices have fallen in South Africa over the past few years, but many users still have a limited budget. At the same time, we’re using more data than ever before for work and personal apps. But the good news is that you can cut back on mobile data without...
AI paves the way for greener travel
As African businesses navigate the twin pressures of economic growth and climate responsibility, artificial intelligence (AI) is quietly revolutionising how – and why – we travel for work. In a region where fragmented infrastructure and complex travel logistics often...
Move to digital banking deepens the digital divide
South Africa’s major banks are closing physical branches and ATMs at an unprecedented rate. By Ettienne Mostert, business development and partnerships manager at Hasso Plattner d-school Afrika, University of Cape Town Standard Bank, for example, has reduced its branch...
Inside SA’s passport reforms
South African business travellers have long faced barriers when venturing abroad – from increased visa requirements to frustrating delays. For the country’s SMEs, these challenges can be more than just an administrative hurdle; they can represent missed opportunities,...