Insurance for small and medium enterprises (SMEs) has a reputation for being complicated, opaque, paper-intensive and expensive. Many SMEs believe that they get poor service and value for money from insurers; they're also frustrated by one-size-fits-all products and...

In the aftermath of South Africa's recent greylisting by the Financial Action Task Force (FATF), companies are now confronted with the imperative to address eight identified strategic deficiencies while simultaneously reducing their financial crime risk through...

Auto insurance is leading the charge with the adoption of dynamic pricing, which entails developing policies that are more cost-effective for low-risk customers and using a different premium model for high-risk policyholders. By Ben Burger, commercial and new business...

Know Your Customer (KYC) is a focal point of modern financial regulations, particularly concerning anti-fraud and anti-money laundering requirements. But KYC is even more valuable for managing risks with bad customers, speeding up transactions, and getting more...

Whether you realise it or not, there's a good chance your company is using a financial technology (fintech) product. And even if by some slim chance it isn't, chances are it will be in the near future. That's as true in Africa as it is anywhere else in the world. In...

Fintech businesses need to apply Treating Customers Fairly (TCF) principles when designing new products and services, especially considering the digital divide, writes Lerato Lamola, associate director at Webber Wentzel. The future of financial services is...

On the face of it, South Africa has a robust and competitive insurance sector. Though there may be more than 170 or so companies playing in the insurance space, if you dig a little deeper, it becomes evident that it's actually quite concentrated and difficult to break...

In my role as chief product and technology officer for FICO, I meet frequently with C-level executives in the financial services sector, looking to squeeze competitive advantage out of their data, writes Bill Waid, chief product and technology officer at FICO. In our...

More than a decade ago, the customer's purchasing journey was very different from what we see today. By Mishaya Chettiar, executive head at Everything.Insure Prior to the advent of the digital consumer, customers were essentially presented with a variety of brands...

For hundreds of years banks have put financial excellence at the heart of their operations. But as traditional banks rush to compete with the nimbler fintechs and digital-only challenger banks, too many leaders are neglecting the human element of their digital...