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Banks have digitised the wrong things, and customers are paying for it

Technology has advanced. Human needs haven’t. The industry has confused removing friction with delivering care, writes Bradley Elliott, CEO of RelyComply. Your chatbot just told a grieving widow to check the FAQ. Somewhere, a product team celebrated the deflection...

Iress accelerates platform modernisation with Thoughtworks

Iress has announced a strategic partnership with global technology consultancy Thoughtworks to accelerate platform modernisation and unlock AI-enabled growth across its Wealth businesses. The partnership will support Iress in executing its strategy to modernise core...

Naked gives a final car insurance quote in ChatGPT

South African insurance platform Naked believes it has become the first company in the world to successfully develop and deploy a native app in ChatGPT that can provide a final, binding car insurance quote. The launch also appears to make Naked the first South African...

Experian announces Agent Trust for AI-driven commerce

Experian has launched Experian Agent Trust, a framework that establishes a secure, verifiable link between consumers and AI agents. As AI agents begin to search and transact autonomously, they introduce a fundamental challenge for businesses: how to trust an action...
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