Transforming customer experience in the financial services sector
In an increasingly online and connected world, financial service clients have been quick to accept apps as a remote banking option. By James Bayhack, sub-Saharan Africa director at CM.com However, as the sector is reimagined with digital communications, mobile...
Remote working requires greater workforce support
Remote working has become part of the standard operating procedure of many companies across industry sectors. By Annalie Terblanche at SilverBridge Holdings At the very least, business leaders have embraced a hybrid environment where employees split their time between...
Fintech trends that are changing the face of payments in emerging markets
Last year saw an unprecedented rate of change in the financial sector, with huge growth in the use of digital financial services. Mark Dankworth, president: business development Africa at Ukheshe, shares his thoughts on how mobile money, cross-border payments and 'buy...
QR payments take off with businesses, consumers
Although already on a steep adoption curve, Covid has fast tracked many organisations' digital payments strategies. QR codes in particular are finding favour amongst major South African banks. Capitec's most recent peer2peer (P2P) account-based payment offering is the...
Banking as a Service helps traditional banks stay relevant
Years, and sometimes decades, of patchwork additions as new products and services were added have left many banks with a real tech headache. Now, as they struggle with the challenges of open banking and more recently the rise of embedded banking, traditional banks are...
2022: opportunities and challenges for the insurance sector
Despite lingering concerns about the impact of Covid-19 variants, the GIB Group is positive about growth prospects for the industry in 2022, writes CEO By Jurie Erwee. The expected accelerating global economic recovery will encourage the demand for insurance. With...
The evolution of the African payment landscape
While South Africa may lag behind other countries in some areas, its banking and payments industry is rated among the best in the world. The entire continent has needed to be resourceful to innovate with payment methods, to serve the banked, underbanked and unbanked....
Anti-fraud analytics in insuretech booms as cyber war rages
Insurers’ use of predictive analytics to fight fraud has reached an all-time high, according to the latest insurance fraud technology study by the Coalition Against Insurance Fraud and SAS. The State of Insurance Fraud Technology study reveals that 80% of insurers use...
Blockchain will make global payments system faster, cheaper, greener, safer
Blockchain is set to irreversibly shake up the global payments system – for the better. This prediction by Nigel Green of deVere Group, comes amid growing adoption of cryptocurrencies like Bitcoin, and a flurry of global financial innovation as central banks around...
Challenges and opportunities for insurance in 2022
There can be little doubt that the past two years have been among the most challenging South African insurers have ever faced. The business closures and loss claims as a result of the hard lockdown in early 2020 came as a seismic shock. Since then, death claims have...
Anti-fraud analytics booms as cyber war rages
Insurers’ use of predictive analytics to fight fraud has reached an all-time high, according to the latest insurance fraud technology study by the Coalition Against Insurance Fraud and analytics and AI leader SAS. The State of Insurance Fraud Technology study reveals...
Visa Everywhere Initiative 2022 invites fintech, payment startups to showcase solutions
The Visa Everywhere Initiative (VEI), a global open innovation program, is inviting fintech and payment startups to showcase their innovative products and solutions, with finalists gaining first hand exposure to key fintech stakeholders across banking, merchant, VC...