Over the past 16 months, the ways people work and live have been fundamentally impacted. The expectations are that even following the Covid-19 pandemic, organisations across industry sectors can no longer revert to their traditional approaches. By Annalie Terblanche,...

Despite a myriad of setbacks caused by Covid-19, optimism in South Africa's agricultural value chain recently reached a six-year high. This suggests that the industry is bouncing back, although the full impact of the lockdown is still coming to the fore. Farmers have...

Insurers looking toward digital innovations to drive operational improvements in their processes would do well to consider the benefits of intelligent automation (IA). By Kelly Preston, data analytics manager at SilverBridge Holdings For example, the recent...

Africa has traditionally been the world's most uninsured, and underinsured, continent. That's rapidly changing, as the booming popularity of microinsurance gives millions of Africans access to life and hospital insurance for the first time. By Marius Botha, Group GEO...

In South Africa, the divide between rural and urban citizens is significant. By Greg Gatherer, account manager of Liferay According to research from the Treasury Department, rural areas have much lower GDP per capita levels and higher rates of unemployment. They also...

The recently-published Crypto Asset Policy Paper lays out the types of crypto asset service providers that will be subjected to regulatory oversight and how they will be supervised, writes Seshree Govender, senior associate at Webber Wentzel. On 11 June 2021, the...

Standing out in a competitive industry like insurance is a challenge. To remain competitive, insurers must understand how to successfully serve their customers while keeping costs low. It's for this reason that there is an increasing demand for self-service options....

Industries around the world are moving towards the personalisation of services. Today, information is power, and big data collection allows organisations to personalise customer experiences, writes Andrew van der Hoven, head: digital and e-commerce consumer and high...

Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their...

There can be no doubt that South Africa is massively underinsured. That's true of healthcare, where around 80% of the population has no form of private health insurance. By Greg Gatherer, account manager at Liferay It's also true of life and disability insurance, the...