Tech empowers consumers during the pandemic
The past 12 months have seen numerous industries completely turned on their heads - for better or for worse - because of the global Covid-19 pandemic. By Karabo Kopeka, head of claims at MiWay Insurance The lockdown restrictions in force since March 2020 have changed...
Digital transformation enables financial services in emerging markets
Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. By Ndagi Job Goshi, GM of Liferay Africa The financial services space is no exception, with...
Digital disruption exacerbating insurance personalisation
Digital disruption continues to change the game in the insurance industry, with Covid 19 accelerating the process - leaving the industry faced with a paradigm shift in a world powered by technology. By Anton Keet, head of risk services at 1Life What is very clear is...
An evolving retail insurance market
The disruption caused by the Covid-19 pandemic has resulted in a reimagining of the retail insurance sector. By Annalie Terblanche, head of product at SilverBridge Holdings With an international survey finding that 40% of insurers expecting to increase investment in...
Right channel strategy will be the insurance game changer
A strong omni-channel strategy and the smart use of chat commerce could hold the key to help fast-track digital adoption in pan-African insurance companies, allowing them to benefit from lower costs, decreased time to revenue, and satisfied customers. Werner...
Covid-19 drives demand for connected services
The demand for connected services is growing against the backdrop of the Covid-19 pandemic, with South African companies looking for new ways to accelerate the digitisation of their business processes. They also answer to growing customer demand for simple, more...
SARS guns for non-compliant cryptocurrency traders
With South Africa and the world at large facing an economic downturn as a result of various factors, not the least of which being the Covid-19 pandemic, SARS is on a mission to plug the existing gaps in tax revenue collection and compliance. By Thomas Lobban, legal...
Microinsurance aims high in 2021
Africa is one of the most under-insured continents in the world. Over half of the countries in Sub-Saharan Africa have an insurance penetration rate of less than one percent, and the picture isn't much different across the rest of the continent. By Marius Botha, Group...
Fintech debuts Open Banking offering in SA
Spot Money has launched what it believes to the be South Africa's first Open Banking offering. The move follows the 2020 acquisition of the Virgin Money South Africa business by a leading South African private equity firm, in partnership with the local executive...
Mastercard evolves contactless technology for a quantum world
The demand for faster, more convenient, safe and now cleaner ways to pay has driven the transition to contactless and this trend will only continue to grow. In fact, in the third quarter of 2020, contactless penetration represented 41% of in-person purchase...
SA investors turn to guaranteed investment solutions
Just when South Africans thought they’d seen the worst in 2020, the second wave of Covid-19 infections hit. Given this latest resurgence of volatility and uncertainty, local investors are understandably concerned about the state of the market and what they can do to...
Mastercard, Network International accelerate digital payment adoption in MEA
Mastercard and strategic partner Network International have collaborated to launch a new digital platform which will accelerate the adoption of digital payments across the Middle East and Africa. With this new digital platform launching in January, Network...