Banks are already using agentic AI. Here’s why it matters for customers
Rewind just a few years and large language models and generative artificial intelligence were barely on the public radar, yet the technology has already evolved into its next iteration: agentic AI, a new breed of systems that are semi- or fully autonomous and able to...
Modernising banking and insurance for Africa’s digital economy
The future of digital banking and insurance in Africa is being shaped by forces that are transforming how people access, use and trust financial services. By Nitesh Singh, financial services and CMT lead for Accenture, South Africa A growing mobile-first population...
Machine learning is unlocking credit in SA
Access to credit is a foundational enabler of economic opportunity, yet it remains out of reach for over a billion adults globally. By Francois Grobler, chief: decision analytics at Experian Africa In South Africa, the challenge is particularly sharp. More than 85% of...
60-day rule means debit order disputes are simpler
From 13 April 2026, debit orders in South Africa will be disputable for up to 60 days – where the underlying service rules allow it. By Pieter Brand, head of product at Hyphen Both the South African Reserve Bank and the Financial Sector Conduct Authority have...
iTOO partners with Munich Re on AI performance insurance
iTOO Special Risks, in partnership with global reinsurer Munich Re, has announced the launch of aiSure, a pioneering artificial intelligence (AI) performance insurance solution in the South African market. The product, developed by Munich Re, is the first of its kind...
ASAPP expands membership
The Association of South African Payment Providers (ASAPP) has expanded its membership from eight to 15 companies within its first year of operations, strengthening its role as a collective voice for fintech payment providers. Since launching last January, ASAPP has...
Absa and Thunes launch Absa Global Pay
Absa Group has partnered with Thunes, the Smart Superhighway to move money around the world, to launch a new digital-first remittance solution, Absa Global Pay, that makes sending money across borders faster, simpler and more affordable for millions of customers...
Western Union expands digital remittance access with Sasai Fintech
Western Union and Sasai Fintech, a business of Cassava Technologies, have announced the launch of a new international money transfer mobile app tailored for South Africa’s consumers. The app is designed to meet the fast-evolving needs of an increasingly connected and...
Payments in 2026: The shifts that will define SA’s digital economy
South Africa’s business scene is characterised by exciting possibilities. Favourable economic conditions are signalling the potential that local enterprises possess. For many, it’s a chance to take stock, align themselves with current conditions, and capitalise on new...
Global instability raises the bar for fintech delivery
South Africa’s fintech industry is navigating an unusual paradox. Charl Kleynhans, Altron Fintech senior manager: implementations Locally, most systems hum along smoothly – banks are stable, regulators are predictable, and digital adoption continues. Having proven...
When banking apps fail, customer trust is the casualty
South Africans have embraced digital banking as part of everyday life. From paying bills and sending instant payments to managing investments and applying for credit, the banking app has become the primary touchpoint between customer and institution. By Nitesh Singh,...
R800bn at stake: The urgency of SARS tax modernisation
In his State of the Nation address on 12 February 2026, President Cyril Ramaphosa set out several bold strategies to underpin South Africa’s growth and development – expensive strategies that are likely to apply pressure on the government’s fiscus. By Shannon...