Fintech steps in where government and banks fail SMEs
Fintech has stepped in where most others have failed, providing small and medium enterprises (SMEs) with the support they need to scale and create jobs, while simultaneously making funding possible for micro-enterprises that have previously been excluded by mainstream...
The evolution towards continuous underwriting
One of the next-generation practices that insurers are looking to adopt to further differentiate themselves and add value to the customer experience is that of continuous underwriting. Kelly Preston, data analytics manager at SilverBridge Holdings Essentially, this...
Maintaining security is key during financial services DX
The financial services landscape is changing rapidly as banks face increasing competition from technology-based financial services - from newly established banks to retailers offering mobile transactional banking accounts. By Sarthak Rohal, wice-president: IT services...
African insurers turn to chat to break digital gridlock
African insurance companies are relying on omnichannel strategies, and especially chat commerce, to rapidly advance their digital offerings and help them tackle their current digital gridlock. Delivering the keynote at Clickatell's webinar for the African insurance...
Digital assets and the evolving role of banks as custodians
As retail and institutional investors embrace digital assets, with cryptocurrencies fast becoming a mainstream asset class and blockchain technology gaining adoption across industries, banking groups will increasingly take on the role of custodians and service...
PayFast sees 412% growth in QR code payments
One year since the country entered level five of the nationwide Covid-19 lockdown on 26 March, digital payments have become the norm for convenient and safe transactions while shopping in person and online. Demonstrating this trend, online payment gateway PayFast saw...
Tech empowers consumers during the pandemic
The past 12 months have seen numerous industries completely turned on their heads - for better or for worse - because of the global Covid-19 pandemic. By Karabo Kopeka, head of claims at MiWay Insurance The lockdown restrictions in force since March 2020 have changed...
Digital transformation enables financial services in emerging markets
Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. By Ndagi Job Goshi, GM of Liferay Africa The financial services space is no exception, with...
Digital disruption exacerbating insurance personalisation
Digital disruption continues to change the game in the insurance industry, with Covid 19 accelerating the process - leaving the industry faced with a paradigm shift in a world powered by technology. By Anton Keet, head of risk services at 1Life What is very clear is...
An evolving retail insurance market
The disruption caused by the Covid-19 pandemic has resulted in a reimagining of the retail insurance sector. By Annalie Terblanche, head of product at SilverBridge Holdings With an international survey finding that 40% of insurers expecting to increase investment in...
Right channel strategy will be the insurance game changer
A strong omni-channel strategy and the smart use of chat commerce could hold the key to help fast-track digital adoption in pan-African insurance companies, allowing them to benefit from lower costs, decreased time to revenue, and satisfied customers. Werner...
Covid-19 drives demand for connected services
The demand for connected services is growing against the backdrop of the Covid-19 pandemic, with South African companies looking for new ways to accelerate the digitisation of their business processes. They also answer to growing customer demand for simple, more...